ParentSquare Staff FAQ

Dear PUSD Staff,

As part of our ongoing efforts to streamline and enhance communication across our district, Pomona Unified School District will be transitioning from InTouch/Remind to ParentSquare beginning with the 2025–2026 school year.

ParentSquare is an all-in-one platform designed specifically for school-home communication. It provides staff with a more efficient, centralized way to connect with families through email, text, app notifications, and direct messaging. ParentSquare also offers built-in translation, secure communication tools, scheduling options, and integration with student information systems—making it easier than ever to reach all parents, guardians, and students.

We understand that a new system brings change, and we’re committed to supporting you every step of the way. Training resources, onboarding guides, and live support will be provided before the school year begins to ensure a smooth transition.

Thank you for your continued dedication to our students and families. We’re confident that ParentSquare will strengthen communication and collaboration across our school communities.

Q: What should I do if the phone number in my ParentSquare invite is incorrect?

A: If the phone number displayed in your ParentSquare invite is incorrect, please update your contact information with HR. The number you see in the invite is what's currently on record, so updating it with HR will ensure your details are accurate in the system.

How do I Combine/Merge Accounts?

Sometimes users will need to merge accounts together. Sometimes parents with more than one child will have multiple accounts because parent information didn’t match (name, email, phone). Many staff members are also parents, and will have a staff account and a personal parent account. You can combine accounts so everything is in one place.

To merge accounts in the ParentSquare app, you can:  

1. Log in to your main ParentSquare account
2. Tap the menu in the upper left
3. Select Account
4. Select Combine Accounts
5. Log in to the other ParentSquare account you want to combine
6. Select the name you want to use for your account
7. Click Combine Accounts

You can use any of the associated email addresses or phone numbers on your combined account to log in to ParentSquare.

When to merge accounts

You might want to merge your ParentSquare accounts if: 

   -You have multiple accounts because your parent information doesn't match
   -You want to combine accounts so everything is in one place

Troubleshooting:

If you don't see the account you want listed, you can click Combine Another Account.